Help ticket

Help Tickets are a way for staff to track non-urgent issues in the Minecraft Server and the Discord Server. Players are advised to create tickets for matters that are not of immediate concern to the server, so that staff have documentation to track ongoing issues.

Tutorial: Ticket Creation

1. In any Discord Channel, type in /ticket create. A command match should appear in the text bar. Click that command and press Enter.
2. Enter a descriptive title for your ticket, as well as an explanation of the issue, into the text prompt popup.
3. Click Submit. A private thread will be automatically created in the #help channel, visible only to you and staff members.
4. 

   Example test ticket created upon submission
   Staff will review the ticket and contact you in time. Upon issue resolution the thread will be closed.

Ticket Create command appearing in text bar

Ticket creation text prompt

Ticket Use Cases and Rules

Examples of intended issues for Ticket Creation are

• Minor griefing/stealing
• Land claim inquiries
• Punishment appeals
• Other issues or complaints

Rules that players must follow regarding ticket creation are

1. Avoid unneccesary pinging of staff members within the ticket channel itself or outside the ticket channel.
2. Avoid discussion of ticket contents outside of the private ticket channel.
3. Do not create uneccesary tickets.
4. Do not otherwise abuse the use of the ticket creation system.

Failure to follow these rules will result in the revocation of Discord access to the ticket creation system.